Tutorial

Touchpoint

In this tutorial, you’ll see what your customers see when you send them an offer, a service report or an invoice via the Touchpoint.

Touchpoint en

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  • The customer receives an email with the document attached.
  • This email also contains a link that leads directly to the Touchpoint.
  • In the Touchpoint, the customer immediately sees what it’s about.
  • Everything is designed so the customer can instantly understand, review and digitally confirm.
  • In the Touchpoint, the customer doesn’t need to search, print or scan anything.
  • One click is enough.
  • Responses often come within a few hours.
  • That saves time, avoids follow-up questions and simplifies the process for both sides.
  • You can also access the link to the Touchpoint yourself.
  • To do so, open the document, in this case a service report.
  • Then select the icon with the signature.
  • The customer portal is more than just a digital access point.
  • It’s the moment your good impression is confirmed with the customer.
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